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Spa FAQ

Sunday – Thursday: 9:00am to 8:00pm
Friday and Saturday: 9:00am to 9:00pm

These hours are subject to change without notice

We strongly suggest reserving your services in advance to ensure you can enjoy them at the time you prefer. We do take walk-ins if we have availability.

We are following CDC guidelines and CT state mandates currently. Guests who are not vaccinated are required to wear a facemask indoors. Guests who are vaccinated and boosted are welcome to remove their mask indoors, if desired.

We recommend arriving at least 15 minutes prior to your first appointment to ensure you have enough time to fill out a spa waiver and change into the robe and sandals that we provide for you. However, you can check in as early as 9:00am to use the facilities.

Spa guests have use of the indoor pool, jacuzzi, sauna, steam room, fitness center, and relaxation room on the day of their services.

If you choose to use the amenities, you should bring a bathing suit for the pool and jacuzzi as well as workout attire to use the fitness center. We provide you with a locker to use for the day as well as a robe and sandals for you to wear, but you may bring your own if you prefer. We provide shampoo, conditioner, and body wash in the showers, as well as body lotion, hairbrushes, combs, razors, and hair dryers in our locker rooms.

We encourage guests to disrobe to the level they are comfortable for their treatments. Clothing is required in public areas and bathing suits are required in the pool and jacuzzi areas.

Guests need to be 18 or older to have a massage or body treatment at our Spa. Guests under 18 must be accompanied by an adult to enjoy a facial or nail

We ask that guests arrive no later than 15 minutes prior to their appointment. We ask that guests not use cell phones, tablets, cameras, or other electronic devices while at the Spa as a courtesy to other guests.  Smoking is prohibited except in designated areas outside.

The Spa has a 24-hour change or cancellation policy for all services. Any changes or cancellations made within 24-hours will result in the full charge of your spa treatments including tax and gratuity. Guests arriving late for their services will receive the remainder of their treatment time so as not to inconvenience other guests.  Please plan your visit and travel accordingly, The Spa is not responsible for traffic, weather, or any other types of delay.

An 18% gratuity is added to all services for your convenience. The applicable Connecticut State Tax is added to Facial Services, Nail Treatments, Body Treatments, and Retail Products. Massages are exempt from Connecticut State Sales Tax.

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